Privacy Policy

CS Requests is a business operations product for restaurants and other multi-location organizations. Accounts are provisioned by each customer organization. There is no public self-signup. If you use the Service, your organization has created or authorized your account.

Depending on how you use the Service, we may collect:

• Contact and account information, such as your name, email address, and phone number
• User content you submit, including maintenance tickets, comments, photos, videos, and related audio when you record video
• Equipment identifiers from QR code scans used to look up assets and locations in your organization
• Push notification tokens, device model, and app version, so we can deliver notifications on mobile
• Diagnostic and session metadata used for optional bug reporting (Marker.io) in limited internal sandbox organizations only

We do not collect device GPS location for the Service. Store and location data in CS Requests is organizational data you or your company enter, not continuous device tracking. We do not use third-party product analytics or crash-reporting SDKs for general users.

We use the information above to operate and provide the Service (app functionality): authenticate users, create and manage tickets, deliver notifications, support equipment and location workflows, and respond to support requests. We do not sell personal information. We do not use the data we collect for third-party advertising or cross-app tracking.

We share information with service providers that help us run the Service (for example hosting, authentication, storage, and push notification delivery), and as required by law. Within a customer organization, ticket and operational data is available to users according to that organization's roles and permissions.

We retain information for as long as needed to provide the Service to your organization and to meet legal or operational requirements. We use industry-standard safeguards appropriate to the nature of the data. No method of transmission or storage is completely secure.

You can update certain profile details in the Service. For access, correction, or deletion requests, contact your organization administrator or email us at the address below. Because accounts are organization-managed, some requests may need to be handled through your employer or customer organization.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The effective date at the top of this page will change when we do. Continued use of the Service after an update means you acknowledge the revised policy.

Questions about this Privacy Policy or our privacy practices can be sent to info@csbusinessgroup.com.

CS Business Group, Inc